Welcome to the FAQ page of dewybeacon.shop

Below are answers to some of the most common questions about our products, shipping, returns, and services.

1. What products do you sell?

We specialize in outdoor and garden lighting products, including:

Courtyard lights

Our products are designed to combine durability, functionality, and modern style.

2. Where do you ship from?

All orders are shipped from our local warehouse in Spain to ensure fast delivery service for customers across Spain.

3. How long does shipping take?

Order processing time: Same business day

Estimated delivery time: 2 business days

Delivery times may vary slightly during holidays or due to courier delays.

4. Which shipping companies do you use?

We work with reliable shipping carriers, including:

Correos

SEUR

MRW

GLS

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.

You can use the tracking information to monitor your shipment status online.

6. What payment methods do you accept?

We accept secure online payments through major credit cards and trusted payment providers available during checkout.

7. What is your return policy?

We offer a 30-day return policy.

Items must be unused, in original condition, and returned with original packaging.

For full details, please review our Refund and Returns Policy.

8. How long does it take to receive a refund?

Approved refunds are typically processed within 3 business days after the returned item has been received and inspected.

9. What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the item and packaging.

We will assist you with a replacement or refund.

10. Can I cancel my order?

Orders can only be canceled before shipment confirmation.

Once the order has been shipped, it must follow the return process after delivery.

11. How can I contact customer support?

You can contact our support team using the information below:

Phone: 302-841-5889

Company Address:12839 Gerrard St,Moreno Valley,CA,92553