Thank you for shopping at dewybeacon.shop.
We hope you are completely satisfied with your purchase. If you are not satisfied with your order in any way, please see our refund and return policy below.
- Return Eligibility
Customers may request a return within 30 days of receiving the item.
Return Conditions:
The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.
We reserve the right to refuse return requests that do not meet the above conditions.
- Non-Returnable Items
The following items are non-returnable:
Items damaged due to customer reasons.
Items missing original packaging or accessories.
Final sale or clearance items.
- Return Process
To request a return, please contact our customer service team and provide your order information.
Once your return request is approved, we will provide return instructions. 4. Refund
Unless the goods arrive damaged, defective, or the wrong item was sent, the customer may be responsible for return shipping costs.
- Refund
After receiving and inspecting the returned goods, we will notify you whether your refund request has been approved.
If approved:
The refund will be returned to the original payment method.
Refunds are typically processed within 3 business days.
Please note that processing time may vary depending on the bank or payment service provider.
- Damaged or Wrong Item
If you receive damaged, defective, or wrong items, please contact us within 7 days of receiving them.
Please provide the following information:
Your order number
Photos of the goods and packaging
Description of the problem
We will replace the goods for you as soon as possible or issue a refund depending on the specific circumstances.
- Order Cancellation
Orders can only be cancelled before shipment confirmation.
Once an order has been shipped, it cannot be cancelled. You must return the goods according to the return process after receiving them.
- Contact Us
If you have any questions about returns or refunds, please contact us:
Phone: 302-841-5889
Address: 18114 Chaplains, Chapel Road, Bridgeville, DE 19933